SHIPPING
Order Processing
Your order will be processed at our warehouse before it's picked up by our shipping partner(We mostly use UPS and sometimes FedEx). We'll send you a Shipping Confirmation email with tracking information as soon as your order has been picked up.
Estimated Transit Time
After processing, your order is picked up by our shipping partners, brought to a local station for distribution, and transited to you. Typically orders are in transit from 1-5 business days based on where you're shipping to and the products you've ordered. Please note that shipping to remote areas or rural addresses may take approximately 3-5 business days longer for local delivery.
Some additional factors to consider:
As with any estimate, these guidelines are likely to change based on weather, higher-than-expected shipping volume, or any other unforeseen delays. Deliveries in urban centres are likely to be quicker than in rural areas. Remote areas outside of urban centres, reserves, and areas that require access by ferry are likely to experience slightly longer transit times. We can not request our shipping partners to leave your order in a designated area and unless requested we do not require signatures for delivery.
RETURN POLICY
Cedar Planters offers returns or exchanges within 14 calendar days from the date the customer received the order. It is a must to provide proof of purchase, either in the form of verifiable information we can check against our records or an electronic order confirmation. The Customer can return the product for store credit, exchange it for a different product at the same monetary value, or obtain a refund to the original payment method.
After we receive the item, we will carefully inspect it and notify you of the return process status. If your return is approved, we will initiate a refund to your original method of payment, which may take between 5-10 business days. Please note that this time frame may vary depending on your financial institution's policies.
If you wish for Cedar Planters to arrange a collection, we will refund the purchase price, but we will deduct an amount to cover the cost of shipping.
- Products weighing less than 10kg £10.00
- Products weighing between 10kg and 25kg £20.00
- Products weighing more than 25kg £30.00
There are some exceptions to what was mentioned above: the product must be in its original condition and packaged (if shipped). returned items must have no visible signs of wear or use. If you are unsure if the item you are ordering can be returned, please contact us prior to ordering.
Please note that we only accept returns from the person who bought the item. To initiate a return please email us at customerservice@cedarplanters.co.uk.
WARRANTY
There is a limited 3 years + 21 days warranty for raised garden beds and planter boxes, which is compromised of 1095 days in three years plus 21 days to account for delivery. The warranty term shall commence on the date of purchase of a product on the Website. The Customer hereby understands that products shipping to Customers is made of wood, which is subject to wear and tear.
The warranty shall only be in effect if the product is defective structurally, and shall not extend to any cosmetic defects including small cracks, silvering, knot holes, and weathering, which are all part of the natural process of the product. Accordingly, the User or Customer expressly acknowledges and agrees that this warranty is limited to only such defects in the products which are due solely to defective material and/or poor workmanship on the part of Cedar.
Cedar reserves its right to decide in its sole and absolute discretion how the product is to be replaced. Cedar’s liability shall be limited, at Cedar’s sole option, to repair or replacement of non-conforming products or refund of the purchase price. The Customer accepts the same as its entire right and sole remedy in relation to any breach by Cedar of the workmanlike quality of its products.
The warranties set forth herein constitute the sole warranties provided to the Customer and are in lieu of all other representations or warranties express or implied or statutory, including but not limited to the implied warranties of merchantability or fitness for a particular purpose, and all other remedies.