Processing time: 2-3 business days from the time of order (this can vary depending on the season).
Transit time: After we process your order, and your order ships, you will receive an email with a tracking number providing delivery information. Transit time is typically 1-5 business days after the shipping carrier picks up the order from our shop.

Cedar Planters offers returns or exchanges within 14 calendar days from the date the customer received the order. It is a must to provide proof of purchase, either in the form of verifiable information we can check against our records or an electronic order confirmation. The Customer can return the product for store credit, exchange it for a different product at the same monetary value, or obtain a refund to the original payment method. 

After we receive the item, we will carefully inspect it and notify you of the return process status. If your return is approved, we will initiate a refund to your original method of payment, which may take between 5-10 business days. Please note that this time frame may vary depending on your financial institution's policies.

If you wish for Cedar Planters to arrange a collection, we will refund the purchase price, but we will deduct an amount to cover the cost of shipping. 

•Products weighing less than 10kg£10.00

•Products weighing between 10kg and 25kg£20.00

•Products weighing more than 25kg£30.00

In addition, suppose Cedar Planters is charged duty fees, tariffs, and/or customs fees. In that case, Cedar reserves the right to deduct the total amount of the duty fees, tariffs, and/or customs fees from the refund amount, where applicable, prior to the issuance of the refund amount. 

There are some exceptions to what was mentioned above:

•the product must be in its original condition and packaged (if shipped).

•returned items must have no visible signs of wear or use.

•If you are unsure if the item you are ordering can be returned, please contact us prior to ordering.

Please note that we only accept returns from the person who bought the item. To initiate a return please email us at customerservice@cedarplanters.co.uk

There is a limited 3 years + 21 days warranty for raised garden beds and planter boxes, which is compromised of 1095 days in three years plus 21 days to account for delivery. The warranty term shall commence on the date of purchase of a product on the Website. The Customer hereby understands that products shipping to Customers is made of wood, which is subject to wear and tear. For more information please see our Shipping, Return Policy, & Warranty Page.

We strongly encourage all customers to double-check their shipping address before finalizing their orders. If you discover an error in your shipping address, please email us at customerservice@cedarplanters.co.uk within 24 hours of placing your order. After this period, we cannot guarantee changes to the shipping address due to the high volume of orders we process and the rapid progression into the delivery process. We are not responsible for delivery issues that arise from incorrectly entered addresses. Your diligence in confirming your address details helps ensure smooth and prompt delivery of your order. Thank you for your understanding.

Assembly of our product is very easy! We provide the two tools and the hardware required for assembly. There is a follow-along assembly video with written and visual instructions. Check out the video instructions here!

We powder coat our steel legs to provide a durable and quality finish, more resistant to chipping, scratching, fading, and wearing. This is a more environmentally friendly finishing choice, containing no solvents and releasing virtually no VOCs into the atmosphere. This means no need for primers that can contain toxic carcinogenic properties. Powder coating is quicker, uses less energy through recycling heated air, and creates a reduced environmental impact.

We use FSC Western Red Cedar for all of our planters. Cedar is nontoxic, has beautiful natural colours and grain, as well as a wonderful aroma. It thrives in damp climates, withstands many conditions, resists rot, and does not shrink, swell, warp, or decay in weather changes. Cedar allows our planters to last all four seasons in any climate. Cedar is a natural insect repellent, protecting your garden from unwanted critters.

You can plant everything from veggies, to herbs, to flowers. We provide a standard 12” planting depth that has enough root space for a variety of plants. If you want suggestions on what vegetables, herbs, plants, or flowers you can plant, please check out our instagram @cedarplanters or our blog posts, where we provide lots of suggestions and ideas. The height of the raised garden beds make it really easy to plant.

PLANTER BOXES: 

18”x18” planter box 24” tall: 1.58 ft3 or 44.64 litres 

18”x24” planter box 24” tall: 2.15 ft3 or 60.87 litres 

18”x36” planter box 24” tall: 3.39 ft3 or 96.04 litres 

18”x48” planter box 24” tall: 4.44 ft3 or 125.79 litres 

18”x60” planter box 24” tall: 5.59 ft3 or 158.26 litres 

18”x72” planter box 24” tall: 6.74 ft3 or 190.72 litres 

RAISED GARDEN BEDS: 

18”x24” raised garden bed 30” tall: 2.15 ft3 or 60.87 litres 

18”x36” raised garden bed 30” tall: 3.39 ft3 or 96.04 litres 

18”x48” raised garden bed 30” tall: 4.44 ft3 or 125.79 litres 

18”x60” raised garden bed 30” tall: 5.59 ft3 or 158.26 litres 

18”x72” raised garden bed 30” tall: 6.74 ft3 or 190.72 litres 

Our planter boxes and raised garden beds have built in drainage, and excellent airflow! Therefore, adding materials such as river rocks or other stones for drainage is not needed, and actually discouraged due to the unnecessary weight of the rocks.

If you wanted to add materials to reduce the amount of soil needed, you can simply add leaves, sticks, or compostable materials such as cardboard, to the bottom of the planter box or raised garden bed. You can even use the cardboard packaging from your Cedar Planters order!