Shipping Policy

Shipping Options

• Order Processing: Your order will be processed at our warehouse before being picked up by our shipping partner, usually UPS or sometimes FedEx. A Shipping Confirmation email with tracking information will be sent once your order has been picked up. Please note that the additional factors mentioned below, such as weather, higher-than-expected shipping volume, and other unforeseen delays, may also affect order processing and transit times.

Estimated Transit Time

• After processing, your order will be picked up by our shipping partners, brought to a local station for distribution, and then transited to you. Typically, orders are in transit for 1-5 business days, depending on your location and the products ordered. Shipping to remote or rural areas may take approximately 3-5 business days longer for local delivery.

Additional Factors to Consider

• These transit time estimates are subject to change based on weather, higher-than-expected shipping volumes, or other unforeseen delays. Deliveries in urban centers are likely to be quicker than in rural areas. Remote areas, reserves, and locations requiring ferry access may experience longer transit times. We cannot request our shipping partners to leave your order in a designated area, and unless requested, signatures are not required for delivery.

Order Tracking Information

• Tracking Notification: A Shipping Confirmation email with tracking information will be sent once your order has been picked up.
• Order History: Track your order in your order history within the account center.
• Activation Time: It may take up to 72 hours for your tracking number to be activated.

Shipping Restrictions

• Single Address Per Order: Each order can only be shipped to one address. To ship to multiple addresses, place separate orders for each destination.

Refused Shipments

• Return Shipping Cost: If you refuse a shipment and have the package returned to us, you will be responsible for the return shipping costs.

Return Policy

• Return Period: Cedar Planters offers returns or exchanges within 14 calendar days from the date you receive your order. Proof of purchase is required, either as verifiable information in our records or an electronic order confirmation.
• Return Options: Customers can return products for store credit, exchange them for a different product of the same value, or obtain a refund to the original payment method.
• Inspection and Refunds: After receiving the item, we will inspect it and notify you of the return process status. If approved, we will initiate a refund to your original payment method, which may take 5-10 business days, depending on your financial institution.
• Return Shipping Costs: If Cedar Planters arranges collection, the purchase price will be refunded minus shipping costs:
  • Products under 10kg: £10.00
  • Products between 10kg and 25kg: £20.00
  • Products over 25kg: £30.00
• Duties and Fees: Cedar reserves the right to deduct any duty fees, tariffs, and/or customs fees from the refund amount, if applicable.
• Exceptions: Returned items must be in their original condition and packaging with no visible signs of wear or use. Contact us before ordering if you're unsure about return eligibility.
• Return Initiation: Only the original purchaser can initiate returns. Email customerservice@cedarplanters.co.uk to start the return process.

Warranty

• Coverage: Our limited warranty covers 3 years plus an additional 21 days for delivery for all planter boxes and raised garden beds, starting from the date of purchase. All other items are covered by a 1-year limited warranty, beginning on the date of purchase.
• Scope: The warranty covers structural defects only and does not extend to cosmetic defects such as small cracks, silvering, knot holes, and weathering, which are natural processes for wood products.
• Remedy: Cedar Planters' liability is limited to repair or replacement of non-conforming products or a refund of the purchase price, at Cedar’s sole discretion. This is the sole remedy for any breach of product quality.
• Exclusions: This warranty is exclusive and in lieu of all other warranties, express or implied, including implied warranties of merchantability or fitness for a particular purpose.

FAQ

How long does it take for me to receive my order?

• Processing time: 2-3 business days from the time of order (this can vary depending on the season).
• Transit time: After processing, you will receive an email with a tracking number. Transit time is typically 1-5 business days after the carrier picks up the order.

Is there a warranty?

• Our limited warranty covers 3 years plus an additional 21 days for delivery for all planter boxes and raised garden beds, starting from the date of purchase. All other items are covered by a 1-year limited warranty, beginning on the date of purchase. For more details, please see our Shipping, Return Policy, & Warranty Page.

How will my order ship?

• Orders are shipped by common courier companies such as FedEx, UPS, and DHL. Shipping times vary by location, with packages typically arriving within 1-5 days from the shipping date.

What should I do if I've entered the wrong shipping address for my order?

• Double-check your shipping address before finalizing your order. If you discover an error, email us at customerservice@cedarplanters.co.uk within 24 hours of placing your order. After this period, we cannot guarantee changes due to the high volume of orders and the rapid progression into the delivery process. We are not responsible for delivery issues from incorrectly entered addresses.

If you have any questions or concerns, please contact us prior to ordering.